Verizon's Bad Math

I recently came across this poor guy's blog about an argument he had with Verizon over the difference between .002 cents and .002 dollars. It's pretty funny. You can listen to the audio of his call here.

It just blows me away that this guy spent a total of an hour on the phone, speaking to 5 reps, none of whom were able to comprehend that if his plan says he should be charged .002 cents per kb, his total bill should be 71 cents, not $71. Looks like Verizon has a HUGE problem on their hands for people who roam to Canada.